Question 1

Do you sell direct to the public?

Accepted Answer

No. As we are the exclusive distributor of the AeroPress, and Wacaco products in Australia we only deal directly with the retail store and wholesale market who service the general public.

Question 2

How can I become a wholesaler of your products?

Accepted Answer

Becoming a wholesaler of our products is easy. Simply follow the link and fill in the Wholesale Registration Form. Once your form submission has been processed, we will be in contact with you.

Question 3

What do I do if I have an issue with my item?

Accepted Answer

In the event that you have an issue or fault with one of the products we distribute, you will need to contact the retailer you purchased the product from and they will be able to assist you with the inquiry.
We work with all of our stockists to provide the best possible customer service experience, so rest assured that we will work with them to resolve any issues that arise with your product.

Question 4

What are your official social media accounts?

Accepted Answer

Instagram: @coffeetoolsdist FaceBook: @coffeetoolsdist Twitter: @coffeetoolsdist

Question 5

What temperature should my milk be to create microfoam?

Accepted Answer

55°C is the best temperature for creating silky, smooth microfoam and enhancing the perceived sweetness of the milk. If you like your cappuccino extra hot, then consider going up to 70°C but never more than that, as the proteins break down and the milk can start tasting burned.

Question 6

Why am I getting burned or scalded milk on the bottom of the FlowTip jug?

Accepted Answer

Burned or scalded milk on the bottom of the FlowTip jug may indicate that you are heating the milk too fast. Due to the small size of the pot and the speed at which it can heat up, it's important to always heat up the milk slowly or on your stovetops lowest setting. This should only take about 2 minutes to warm up to 55-65°C.

Avoid heating up a second batch of milk without cleaning in-between as that will be more prone to burning.

Question 7

Can I use the FlowTip Jug on an induction cooktop?

Accepted Answer

The FlowTip jug is compatible with induction stoves but many models need to detect a minimum pot size in order to turn on. The FlowTip jug has a bottom diameter of 83mm and may not be detected by all models. An induction diffuser may be needed if your cooktop does not detect the FlowTip Jug.

Question 8

How do I heat the milk?

Accepted Answer

On a stovetop. Subminimal have designed a unique the FlowTip Milk Jug specifically for this purpose. It features a heat resistant handle so that it can be used on all heating elements. Alternatively, you can heat your milk in the microwave (using a microwave safe container of course!) although it is harder to achieve the exact temperature you want.

Question 9

What milk types can I use with the NanoFoamer?

Accepted Answer

The NanoFoamer is able to be used with all milk types however, using fresh, full cream milk will yield the best results. Full cream milk has a higher fat content that gives the milk a delicious creamy texture. Homogenized milk and skim milk also work, as do milk alternatives such as Almond milk and Oat milk but each milk type yields slightly different results on the foam texture.

Question 10

Can I use the FlowTip Jug on a gas cooktop?

Accepted Answer

The Flowtip jug is compatible with gas stoves. Use it on the smallest setting and make sure the handle is not directly over the flame. Note that the black model will discolour a bit at the bottom if used directly on an open flame. Using a stovetop diffuser may help to prevent this.

Question 11

Can I create microfoam with cold milk?

Accepted Answer

The NanoFoamer works with cold milk, but the microfoam created feels denser and won't flow quite as nicely as when the milk is heated to 55°C. It makes an excellent iced latte in the summertime, however.

Question 12

Can I use the FlowTip Jug on an electric cooktop?

Accepted Answer

Yes. Place the Flowtip offset from the center so the handle is not directly above the heat source. Be careful with the highly abrasive electric stoves such as the models with exposed coils or rough metal surfaces as they may scratch the black finish. If your electric stovetop is not the glass/ceramic type, we recommend selecting the stainless colour jug or using a stovetop diffuser.

Question 13

Can I use the NanoFoamer to blend powders, such as chocolate powder, into my milk?

Accepted Answer

Yes, but only after you remove the NanoScreen from the impeller, otherwise the powder will cause the Nanoscreen to become clogged.

Question 14

Can I use the FlowTip Jug in the microwave?

Accepted Answer

No! Both FlowTip Jugs are made out of stainless steel.

Question 15

What is the volume of the jug?

Accepted Answer

450ml.

Question 16

Can the NanoFoamer be washed in the dishwasher?

Accepted Answer

No, as it is an electrical device. The NanoFoamer is watertight when closed, so you can comfortably wash it under running water.

Question 17

How do I clean the NanoScreens?

Accepted Answer

Turn the NanoFoamer on under running water, or in a glass of water immediately after each use. This ensures that any milk residue ejects from the blades and screens. Run it in a glass of soapy water for a deeper clean.

Question 18

How do I clean the FlowTip Jug?

Accepted Answer

The FlowTip Jug comes with a mini cleaning brush to help remove any milk residue at the bottom and can be washed in warm, soapy water. Avoid using abrasive scourer pads on the black FlowTip Jugs as this could leave scratches.    For an easy clean, rinse jugs after each use and avoid leaving any milk sitting in the bottom of the jug.

Question 19

How is the NanoFoamer powered?

Accepted Answer

The NanoFoamer uses two AA batteries, but we encourage you to use the rechargeable type so that you never run out.

Question 20

How long will the batteries last in my NanoFoamer?

Accepted Answer

The NanoFoamer only runs for about 30 seconds when foaming milk for a cappuccino so you can make at least 50 cups before you start noticing the motor slowing down. The motor slowing down is a good indication that your batteries need recharging or replacing.

Question 21

How do I clean my AeroPress/AeroPress Go?

Accepted Answer

After each use simply rinse your AeroPress or AeroPress Go with warm water and allow to dry.  You can also put your AeroPress in the top shelf of the dishwasher, but a simple rinse is sufficient because the plunger wipes the chamber.  
 If your chamber ever gets sticky, wash it with vinegar. We recommend occasionally removing the seal from the end of the plunger for a good washing inside and out with warm water and dish soap. 
 The AeroPress Go mug and lid can both be washed in warm, soapy water.

Question 22

Can I buy replacement parts for the AeroPress/AeroPress Go?

Accepted Answer

All components for the AeroPress and AeroPress Go can be replaced and many of our stockists carry these spare parts on hand. The components are available to all of our stockists, so if they don’t happen to have them in stock, simply ask them if they can order the part or parts in for you.

Question 23

How many filter papers come with the AeroPress?

Accepted Answer

The AeroPress comes with a pack of 350 filters, which equates to about 1 years worth. You don’t want to get caught out with no filter papers, so when you’re running low grab yourself a replacement pack (Also 350 filters) from one of our many stockists.

Question 24

What grind size do I use for the AeroPress?

Accepted Answer

There is no simple answer to this question as multiple different factors will always affect the end result. These include, but are not limited to the grinder you use, the type of beans you're grinding and the age of the beans. Here's a helpful Cheat Sheet instead. You can download it for future reference.

Question 25

What material is the AeroPress and AeroPress Go made out of?

Accepted Answer

The AeroPress main chamber, plunger, and filter basket are made out of food-grade Polypropylene plastic, which is BPA-Free and the plunger seal is made out of food-grade rubber.   The AeroPress Go main chamber, plunger, filter basket and mug are made out of food-grade Polypropylene plastic, which is BPA-Free. The plunger seal and lid are both made out of food-grade rubber.

Question 26

What’s the difference between the original AeroPress and the AeroPress Go?

Accepted Answer

The AeroPress Go comes with its own 15oz mug and lid, which has been designed so that the Go and all of its accessories fit inside the mug for travelling. The AeroPress Go has a slightly smaller capacity than the original AeroPress. You can find out more by heading to the AeroPress Go page here.

Question 27

How many filter papers come with the AeroPress Go?

Accepted Answer

The AeroPress Go comes with 350 Micro-filters. You can store up to 20 of these in the provided AeroPress Go travel filter holder.

Question 28

How much liquid does the AeroPress Go mug hold?

Accepted Answer

The mug holds 15 oz. or 444 ml.

Question 29

Does the Nanopresso heat up the water?

Accepted Answer

No. The Nanopresso requires hot water to be added to the water tank before use.

Question 30

Does the Nanopresso come with a protective case?

Accepted Answer

Yes, the Nanopresso comes standard with a hard protective case which holds the Nanopresso without attachments. Medium sized hard protective cases are also available (sold separately) to accommodate the edition of the Nanopresso NS Adapter and a large sized hard protective case is available (sold separately)to accommodate the Nanopresso Barista Kit with large water tank.

Question 31

Can I use capsules in the Nanopresso or just ground coffee?

Accepted Answer

The Nanopresso was specifically designed to be used with ground coffee however, you can now purchase the Nanopresso NS adapter, which gives your Nanopresso the ability to extract beautiful coffee using Nespresso® capsules*. Alternatively, the new DG Kit can also be purchased separately to allow your Nanopresso to use Nescafé Dolce Gusto® capsules*.   *Third-party brand with no link to Wacaco Company Limited.

Question 32

Does the Nanopresso come with a 16g filter basket?

Accepted Answer

The Nanopresso comes with an 8g filter basket. You can purchase a Nanopresso Barista Kit that will give you the option to use a 16g filter basket in the unit, along with a bigger water tank and accessories.

Question 33

Does the Minipresso heat up the water?

Accepted Answer

No. The Minipresso requires hot water to be added to the water tank before use.

Question 34

Does the Minipresso range come with a hard case?

Accepted Answer

The Minipresso comes standard with a soft carry case but a hard case can be purchased in addition, to offer further protection to you unit.

Question 35

What are the differences of the Minipresso range?

Accepted Answer

The Minipresso comes in three different variants- the GR, NS and CA.
The main differences are: -The Minipresso GR is designed to be used with ground coffee. -The Minipresso NS is designed to only be used with the Nespresso®* capsules. -The Minipresso CA is designed to be used with the Caffitaly System® , Tchibo Cafissimo® and Aldi Expressi® capsules*.   *Third-party brands with no link to Wacaco Company Limited.

Question 36

Can I purchase more filter baskets for the Minipresso GR?

Accepted Answer

The Minipresso GR comes standard with one 8g filter basket. You can purchase a Minipresso Barista Kit, which comes with an additional three 8g filter baskets, with caps and also a larger capacity 120ml water tank. This also doubles as a storage container for your coffee baskets.

Question 37

Can I use any type of capsules in the Minipresso NS?

Accepted Answer

The Minipresso NS has been specifically designed to be used with Nespresso® compatible capsules only.

Question 38

Does the Pipamoka heat up the water?

Accepted Answer

No. The Pipamoka requires hot water to be added to the water chamber before use.

Question 39

Does the Pipamoka require filter papers?

Accepted Answer

No. The Pipamoka’s filter basket has a built in micro-filter mesh, so paper filters are not needed.

Question 40

What coffee do I use in the Pipamoka?

Accepted Answer

The Pipamoka is specifically designed to be used with ground coffee, which is placed into the provided filter basket. Coffee pods or capsules cannot be used in the Pipamoka.

Question 41

How is the Pipamoka different from the Minipresso and Nanopresso?

Accepted Answer

The Pipamoka is a vacuum sealed, portable, total immersion brewer; while the Minipresso and Nanopresso are portable espresso machines. The brew you get from a Pipamoka will be an excessively smooth longer coffee, or a strong short coffee.  Whereas, you’ll get an authentic espresso from the Minipresso and Nanopresso, with a nice thick, golden crema.

Question 42

Does the Pipamoka come with a protective case?

Accepted Answer

The Pipmoka comes standard with a soft carry bag. Alternatively, a hard case can be purchased separately, to offer further protection to you unit.

Question 43

Does the Cuppamoka come with filters?

Accepted Answer

Yes. Your Cuppamoka includes 10 disposable paper filters, made from natural wood fibres. Additional packs of Cuppamoka filters are available in packs of 100 pieces.

Question 44

Can I use reusable filters in my Cuppamoka?

Accepted Answer

Yes. You can use any reusable or paper filter in the Cuppamoka, as long as it's a compatible size. Most 1-2 cup "V" shaped filters will work.

Question 45

How much coffee do I use in the Cuppamoka?

Accepted Answer

20g of medium ground coffee or 2.5 scoops of ground coffee measured with the included scoop.

Question 46

What temperature should my milk be to create microfoam?

Accepted Answer

55°C is the best temperature for creating silky, smooth microfoam and enhancing the perceived sweetness of the milk. If you like your cappuccino extra hot, then consider going up to 70°C but never more than that, as the proteins break down and the milk can start tasting burned.

Question 47

How do I heat the milk?

Accepted Answer

On a stovetop. Subminimal have designed a unique the FlowTip Milk Jug specifically for this purpose. It features a heat resistant handle so that it can be used on all heating elements. Alternatively, you can heat your milk in the microwave (using a microwave safe container of course!) although it is harder to achieve the exact temperature you want.

Question 48

What milk types can I use with the NanoFoamer?

Accepted Answer

The NanoFoamer is able to be used with all milk types however, using fresh, full cream milk will yield the best results. Full cream milk has a higher fat content that gives the milk a delicious creamy texture. Homogenized milk and skim milk also work, as do milk alternatives such as Almond milk and Oat milk but each milk type yields slightly different results on the foam texture.

Question 49

Can I create microfoam with cold milk?

Accepted Answer

The NanoFoamer works with cold milk, but the microfoam created feels denser and won't flow quite as nicely as when the milk is heated to 55°C. It makes an excellent iced latte in the summertime, however.

Question 50

Can I use the NanoFoamer to blend powders, such as chocolate powder, into my milk?

Accepted Answer

Yes, but only after you remove the NanoScreen from the impeller, otherwise the powder will cause the Nanoscreen to become clogged.

Question 51

Can the NanoFoamer be washed in the dishwasher?

Accepted Answer

No, as it is an electrical device. The NanoFoamer is watertight when closed, so you can comfortably wash it under running water.

Question 52

How do I clean the NanoScreens?

Accepted Answer

Turn the NanoFoamer on under running water, or in a glass of water immediately after each use. This ensures that any milk residue ejects from the blades and screens. Run it in a glass of soapy water for a deeper clean.

Question 53

How is the NanoFoamer powered?

Accepted Answer

The NanoFoamer uses two AA batteries, but we encourage you to use the rechargeable type so that you never run out.

Question 54

How long will the batteries last in my NanoFoamer?

Accepted Answer

The NanoFoamer only runs for about 30 seconds when foaming milk for a cappuccino so you can make at least 50 cups before you start noticing the motor slowing down. The motor slowing down is a good indication that your batteries need recharging or replacing.

Question 55

Why am I getting burned or scalded milk on the bottom of the FlowTip jug?

Accepted Answer

Burned or scalded milk on the bottom of the FlowTip jug may indicate that you are heating the milk too fast. Due to the small size of the pot and the speed at which it can heat up, it's important to always heat up the milk slowly or on your stovetops lowest setting. This should only take about 2 minutes to warm up to 55-65°C. Avoid heating up a second batch of milk without cleaning in-between as that will be more prone to burning.

Question 56

Can I use the FlowTip Jug on an induction cooktop?

Accepted Answer

The FlowTip jug is compatible with induction stoves but many models need to detect a minimum pot size in order to turn on. The FlowTip jug has a bottom diameter of 83mm and may not be detected by all models. An induction diffuser may be needed if your cooktop does not detect the FlowTip Jug.

Question 57

Can I use the FlowTip Jug on a gas cooktop?

Accepted Answer

The Flowtip jug is compatible with gas stoves. Use it on the smallest setting and make sure the handle is not directly over the flame. Note that the black model will discolour a bit at the bottom if used directly on an open flame. Using a stovetop diffuser may help to prevent this.

Question 58

Can I use the FlowTip Jug on an electric cooktop?

Accepted Answer

Yes. Place the Flowtip offset from the center so the handle is not directly above the heat source. Be careful with the highly abrasive electric stoves such as the models with exposed coils or rough metal surfaces as they may scratch the black finish. If your electric stovetop is not the glass/ceramic type, we recommend selecting the stainless colour jug or using a stovetop diffuser.

Question 59

Can I use the FlowTip Jug in the microwave?

Accepted Answer

No! Both FlowTip Jugs are made out of stainless steel.

Question 60

How do I clean the FlowTip Jug?

Accepted Answer

The FlowTip Jug comes with a mini cleaning brush to help remove any milk residue at the bottom and can be washed in warm, soapy water. Avoid using abrasive scourer pads on the black FlowTip Jugs as this could leave scratches. For an easy clean, rinse jugs after each use and avoid leaving any milk sitting in the bottom of the jug.

Question 61

Can the FlowTip Jug be washed in the dishwasher?

Accepted Answer

Yes.

Question 62

What is the volume of the jug?

Accepted Answer

450ml.