Frequently asked questions

General FAQ's

Do you sell direct to the public?


No. As we are the exclusive distributor of the AeroPress, and Wacaco products in Australia we only deal directly with the retail store and wholesale market who service the general public.




How can I become a wholesaler of your products?


Becoming a wholesaler of our products is easy. Simply follow the link and fill in the Wholesale Registration Form. Once your form submission has been processed, we will be in contact with you.




What do I do if I have an issue with my item?


In the event that you have an issue or fault with one of the products we distribute, you will need to contact the retailer you purchased the product from and they will be able to assist you with the inquiry.
We work with all of our stockists to provide the best possible customer service experience, so rest assured that we will work with them to resolve any issues that arise with your product.




What are your official social media accounts?


Instagram: @coffeetoolsdist FaceBook: @coffeetoolsdist Twitter: @coffeetoolsdist





AeroPress & AeroPress Go FAQ's

How do I clean my AeroPress/AeroPress Go?


After each use simply rinse your AeroPress/AeroPress Go with warm water and allow to dry. If you have any hard to rinse particles in the main chamber carefully use a light brush and warm soapy water to remove.




Can I buy replacement parts for the AeroPress/AeroPress Go?


All components for the AeroPress and AeroPress Go can be replaced and many of our stockists carry these spare parts on hand. The components are available to all of our stockists, so if they don’t happen to have them in stock, simply ask them if they can order the part or parts in for you.




How many filter papers come with the AeroPress?


The AeroPress comes with a pack of 350 filters, which equates to about 1 years worth. You don’t want to get caught out with no filter papers, so when you’re running low grab yourself a replacement pack (Also 350 filters) from one of our many stockists.




What material is the AeroPress and AeroPress Go made out of?


The AeroPress main chamber, plunger, and filter basket are made out of food-grade Polypropylene plastic, which is BPA-Free and the plunger seal is made out of food-grade rubber. The AeroPress Go main chamber, plunger, filter basket and mug are made out of food-grade Polypropylene plastic, which is BPA-Free. The plunger seal and lid are both made out of food-grade rubber.




What’s the difference between the original AeroPress and the AeroPress Go?


The AeroPress Go comes with its own 15oz mug and lid, which has been designed so that the Go and all of its accessories fit inside the mug for travelling. The AeroPress Go has a slightly smaller capacity than the original AeroPress. You can find out more by heading to the AeroPress Go page here.




How many filter papers come with the AeroPress Go?


The AeroPress Go comes with 350 Micro-filters. You can store up to 20 of these in the provided AeroPress Go travel filter holder.




How much liquid does the AeroPress Go mug hold?


The mug holds 15 oz. or 444 ml.





Wacaco Nanopresso FAQ's

Does the Nanopresso come with a protective case?


Yes, the Nanopresso comes standard with a hard protective case which holds the Nanopresso without attachments. Medium sized hard protective cases are also available (sold separately) to accommodate the edition of the Nanopresso NS Adapter and a large sized hard protective case is available (sold separately)to accommodate the Nanopresso Barista Kit with large water tank.




Does the Nanopresso heat up the water?


No. The Nanopresso requires hot water to be added to the water tank before use.




Can I use capsules in the Nanopresso or just ground coffee?


The Nanopresso was specifically designed to be used with ground coffee however, you can now purchase the Nanopresso NS adapter, which gives your Nanopresso the ability to extract beautiful coffee using Nespresso® capsules*. Alternatively, the new DG Kit can also be purchased separately to allow your Nanopresso to use Nescafé Dolce Gusto® capsules*. *Third-party brand with no link to Wacaco Company Limited.




Does the Nanopresso come with a 16g filter basket?


The Nanopresso comes with an 8g filter basket. You can purchase a Nanopresso Barista Kit that will give you the option to use a 16g filter basket in the unit, along with a bigger water tank and accessories.





Wacaco Minipresso FAQ's

Does the Minipresso heat up the water?


No. The Minipresso requires hot water to be added to the water tank before use.




Does the Minipresso range come with a hard case?


The Minipresso comes standard with a soft carry case but a hard case can be purchased in addition, to offer further protection to you unit.




What are the differences of the Minipresso range?


The Minipresso comes in three different variants- the GR, NS and CA.
The main differences are:
-The Minipresso GR is designed to be used with ground coffee. -The Minipresso NS is designed to only be used with the Nespresso®* capsules. -The Minipresso CA is designed to be used with the Caffitaly System® , Tchibo Cafissimo® and Aldi Expressi® capsules*. *Third-party brands with no link to Wacaco Company Limited.




Can I purchase more filter baskets for the Minipresso GR?


The Minipresso GR comes standard with one 8g filter basket. You can purchase a Minipresso Barista Kit, which comes with an additional three 8g filter baskets, with caps and also a larger capacity 120ml water tank. This also doubles as a storage container for your coffee baskets.




Can I use any type of capsules in the Minipresso NS?


The Minipresso NS has been specifically designed to be used with Nespresso® compatible capsules only.





Wacaco Pipamoka FAQ's

Does the Pipamoka heat up the water?


No. The Pipamoka requires hot water to be added to the water chamber before use.




Does the Pipamoka require filter papers?


No. The Pipamoka’s filter basket has a built in micro-filter mesh, so paper filters are not needed.




What coffee do I use in the Pipamoka?


The Pipamoka is specifically designed to be used with ground coffee, which is placed into the provided filter basket. Coffee pods or capsules cannot be used in the Pipamoka.




How is the Pipamoka different from the Minipresso and Nanopresso?


The Pipamoka is a vacuum sealed, portable, total immersion brewer; while the Minipresso and Nanopresso are portable espresso machines. The brew you get from a Pipamoka will be an excessively smooth longer coffee, or a strong short coffee. Whereas, you’ll get an authentic espresso from the Minipresso and Nanopresso, with a nice thick, golden crema.




Does the Pipamoka come with a protective case?


The Pipmoka comes standard with a soft carry bag. Alternatively, a hard case can be purchased separately, to offer further protection to you unit.





Wacaco Cuppamoka FAQ's

Does the Cuppamoka come with filters?


Yes. Your Cuppamoka includes 10 disposable paper filters, made from natural wood fibres. Additional packs of Cuppamoka filters are available in packs of 100 pieces.




Can I use reusable filters in my Cuppamoka?


Yes. You can use any reusable or paper filter in the Cuppamoka, as long as it's a compatible size. Most 1-2 cup "V" shaped filters will work.




How much coffee do I use in the Cuppamoka?


20g of medium ground coffee or 2.5 scoops of ground coffee measured with the included scoop.





Subminimal FAQ's

What temperature should my milk be to create microfoam?


55°C is the best temperature for creating silky, smooth microfoam and enhancing the perceived sweetness of the milk.

If you like your cappuccino extra hot, then consider going up to 70°C but never more than that, as the proteins break down and the milk can start tasting burned.




How do I heat the milk?


On a stovetop. Subminimal have designed a unique the FlowTip Milk Jug specifically for this purpose. It features a heat resistant handle so that it can be used on all heating elements. Alternatively, you can heat your milk in the microwave (using a microwave safe container of course!) although it is harder to achieve the exact temperature you want.




What milk types can I use with the NanoFoamer?


The NanoFoamer is able to be used with all milk types however, using fresh, full cream milk will yield the best results. Full cream milk has a higher fat content that gives the milk a delicious creamy texture. Homogenized milk and skim milk also work, as do milk alternatives such as Almond milk and Oat milk but each milk type yields slightly different results on the foam texture.




Can I create microfoam with cold milk?


The NanoFoamer works with cold milk, but the microfoam created feels denser and won't flow quite as nicely as when the milk is heated to 55°C. It makes an excellent iced latte in the summertime, however.




Can I use the NanoFoamer to blend powders, such as chocolate powder, into my milk?


Yes, but only after you remove the NanoScreen from the impeller, otherwise the powder will cause the Nanoscreen to become clogged.




Can the NanoFoamer be washed in the dishwasher?


No, as it is an electrical device. The NanoFoamer is watertight when closed, so you can comfortably wash it under running water.




How do I clean the NanoScreens?


Turn the NanoFoamer on under running water, or in a glass of water immediately after each use. This ensures that any milk residue ejects from the blades and screens. Run it in a glass of soapy water for a deeper clean.




How is the NanoFoamer powered?


The NanoFoamer uses two AA batteries, but we encourage you to use the rechargeable type so that you never run out.




How long will the batteries last in my NanoFoamer?


The NanoFoamer only runs for about 30 seconds when foaming milk for a cappuccino so you can make at least 50 cups before you start noticing the motor slowing down. The motor slowing down is a good indication that your batteries need recharging or replacing.




Why am I getting burned or scalded milk on the bottom of the FlowTip jug?


Burned or scalded milk on the bottom of the FlowTip jug may indicate that you are heating the milk too fast. Due to the small size of the pot and the speed at which it can heat up, it's important to always heat up the milk slowly or on your stovetops lowest setting. This should only take about 2 minutes to warm up to 55-65°C. Avoid heating up a second batch of milk without cleaning in-between as that will be more prone to burning.




Can I use the FlowTip Jug on an induction cooktop?


The FlowTip jug is compatible with induction stoves but many models need to detect a minimum pot size in order to turn on. The FlowTip jug has a bottom diameter of 83mm and may not be detected by all models. An induction diffuser may be needed if your cooktop does not detect the FlowTip Jug.




Can I use the FlowTip Jug on a gas cooktop?


The Flowtip jug is compatible with gas stoves. Use it on the smallest setting and make sure the handle is not directly over the flame. Note that the black model will discolour a bit at the bottom if used directly on an open flame. Using a stovetop diffuser may help to prevent this.




Can I use the FlowTip Jug on an electric cooktop?


Yes. Place the Flowtip offset from the center so the handle is not directly above the heat source. Be careful with the highly abrasive electric stoves such as the models with exposed coils or rough metal surfaces as they may scratch the black finish. If your electric stovetop is not the glass/ceramic type, we recommend selecting the stainless colour jug or using a stovetop diffuser.




Can I use the FlowTip Jug in the microwave?


No! Both FlowTip Jugs are made out of stainless steel.




How do I clean the FlowTip Jug?


The FlowTip Jug comes with a mini cleaning brush to help remove any milk residue at the bottom and can be washed in warm, soapy water. Avoid using abrasive scourer pads on the black FlowTip Jugs as this could leave scratches.

For an easy clean, rinse jugs after each use and avoid leaving any milk sitting in the bottom of the jug.